Provide remarkable customer service by handling inbound and limited outbound calls, providing problem resolution. Support moderately complex customer interactions, such as identifying fraudulent transactions, filing disputes and investigations, closing, or ordering debit cards, etc. Complete less complex account requests such as balance inquiries, reviewing transaction hi

Responsible for executing multiple sourcing projects through cross functional collaboration and a disciplined approach to project management that enables consistent execution of the sourcing process. Prepare spend analytics and reporting, present data and analysis to Senior Management and responsible for tracking and reporting of spend and benefit (value/savings). Develop

Customer Experience Introduce and refer customers to the platform through routine interactions Provide remarkable customer service through all customer interactions, problem resolution, telephone answering, safe deposit, etc. Perform routine customer requests. Must successfully complete Comerica's Teller Training Program. Follow company policies and procedures, regulation

Marketing Activities Execute the proactive marketing activities for the attraction, retention, and expansion of customers. Complete assigned daily planning activities. Provide effective customer onboarding and engagement by routinely strengthening new customer relationships, introducing new and existing customers to Comerica's product and services, addressing customer que

Customer Experience Introduce and refer customers to the platform through routine interactions Provide remarkable customer service through all customer interactions, problem resolution, telephone answering, safe deposit, etc. Perform routine customer requests. Must successfully complete Comerica's Teller Training Program. Follow company policies and procedures, regulation

Marketing Activities Execute the proactive marketing activities for the attraction, retention, and expansion of customers. Complete assigned daily planning activities. Provide effective customer onboarding and engagement by routinely strengthening new customer relationships, introducing new and existing customers to Comerica's product and services, addressing customer que

Developing and configuring Procurement systems. Ensuring control effectiveness and overseeing systematic functionality. Managing data and records for enterprise procurement tools. Lead external audit, regulator and internal audit responses for SOX system(s). Presenting at supplier management consortiums to communicate and train the enterprise on compliant procurement proc

Customer Experience Introduce and refer customers to the platform through routine interactions Provide remarkable customer service through all customer interactions, problem resolution, telephone answering, safe deposit, etc. Perform routine customer requests. Must successfully complete Comerica's Teller Training Program. Follow company policies and procedures, regulation

Change Management Lead the development and implementation of a comprehensive LRR Library. Develop, implement and oversee the day to day Regulatory Change Management Process (RCM) processes, controls and procedures to ensure compliance with regulatory requirements. Develop and maintain key risk indicators (KRIs) relating to the RCM. Communicate regulatory changes across th

Manager, Corporate Compliance Risk Assessment The Manager of Compliance Risk Assessment reports to the Director of Enterprise Risk Assessment and is responsible for identifying, analyzing and mitigating potential risks associated with regulatory compliance within the Bank. They will oversee the development and implementation of policies and procedures to support the Corpo

Marketing Activities Execute the proactive marketing activities for the attraction, retention, and expansion of customers. Complete assigned daily planning activities. Provide effective customer onboarding and engagement by routinely strengthening new customer relationships, introducing new and existing customers to Comerica's product and services, addressing customer que

Customer Experience Introduce and refer customers to the platform through routine interactions Provide remarkable customer service through all customer interactions, problem resolution, telephone answering, safe deposit, etc. Perform routine customer requests. Must successfully complete Comerica's Teller Training Program. Follow company policies and procedures, regulation

TPR Archer Process Design & Data Maintenance Translate regulatory requirements into program elements (SOC/SOX, Consumer Data Privacy and Protection). Identify, prioritize, and lead process and system enhancements, manage defect tickets to resolution. Develop associated change management plans and training. Develop enhancement projects (write requirements, develop, and exe

Design and Methodology Work closely with business units, application teams, infrastructure areas and vendors to identity, review and evaluate the solution requirements. Investigate and propose strategic fits for virtualization, consolidation and rationalization solution opportunities within the infrastructure or business. Propose changes to the technical architecture and

Line of Business Knowledge Advisor Knowledge Extensive knowledge of or ability to learn and understand end to end processes to be able to serve as a subject matter expert for operational performance issues that arise. Responsible for more complex business areas. Trend Knowledge Collaborate on business and industry trends that present opportunities and advise the Line of B